Frequently Asked Questions

We've compiled a fantastic wealth of information regarding the Hitachi Magic Wand Rechargeable HV-270 personal massager.

If you have any questions that we haven't answered, feel free to contact us.

What is the Hitachi Magic Wand?

The Hitachi Magic Wand is available in two versions, the Magic Wand Rechargeable (which we import from the USA and sell) and the Magic Wand Original (mains powered corded version which we do not sell, formerly branded Hitachi Magic Wand).

In 2015, Hitachi released an updated cordless version of their renown mains powered Magic Wand Original, naming it the Magic Wand Rechargeable.

Prior to that, the Hitachi Magic Wand was only available as a mains powered personal massager first released in 1968 to the USA market. In 2012, Hitachi decided to rename and remove their branding from their massagers. Their corded massager is now branded the 'Magic Wand Original', and their cordless is named the 'Magic Wand Rechargeable'.

Is this the famous, genuine Hitachi Magic Wand?

It sure is! The Magic Wand Rechargeable is distributed by Vibratex, Inc and manufactured by Hitachi primarily for the USA market. At this stage Hitachi do not export their massagers to countries outside the USA and Canada.

As Australia's official importer and retailer of the Hitachi Magic Wand Rechargeable, our genuine locally held stock comes direct from the official USA distributor in California.

Why is there no 'Hitachi' branding anymore?

Due to a re-marketing campaign by Hitachi in 2012, they decided to remove the Hitachi branding from their massagers.

Vibratex, Inc. Who are they?

Vibratex, Inc is a USA based private company, who are the sole distributors of the Magic Wand Original and Magic Wand Rechargeable massagers manufactured by Hitachi.

You will notice Vibratex, Inc written in the instruction manual as well as on the base of the massager.

Where is the Magic Wand Rechargeable made?

The Magic Wand Rechargeable is manufactured by Hitachi of Japan in their manufacturing plant in China.

Why don't we sell the Magic Wand Original corded version?

The Magic Wand Original is only available to the USA market, operating on 110 volts. Unfortunately it is not compatible with Australian or New Zealand 240 volt power. Although a cumbersome power convertor can be used, it is not recommended by the manufacturer and distributor.

What is the plug-and-play function?

The Magic Wand Rechargeable features a very handy plug-and-play function. It allows you to operate the massager using mains power instead of the built in batteries if you choose.

Have the best of both worlds, as no other massager does this. You can enjoy the Magic Wand Rechargeable as a 'mains powered' massager or as a 'cordless'!

Just plug the massager into a power point using the included power charger. It's a great feature if the batteries are running low, or you prefer to use it as a mains powered massager.

Note: the included charger features a two prong USA plug. A USA to AU/NZ travel adapter is not included by us. They're readily available for $5.00 - $10.00 at Coles, Woolworths, JayCar, Big W, etc. The charger IS compatible with Australian / NZ power as it operates on 110 - 240 volts.

Does the massager include a warranty?

It sure does. A 12 month Australian and New Zealand warranty is included. For more information, please refer to our warranty information page.

How to avoid buying a fake Magic Wand?

As quoted by the distributor, imitation is the greatest compliment. Unfortunately, imitation can also be an obstacle for consumers who want the real thing.

Because we're Australia's official import retailer of the Magic Wand Rechargeable direct from the USA, buying from anywhere else, you have a high risk of buying a fake.

Not only are there look-alikes out there made by other brands – usually of inferior strength and quality – there are also counterfeit products that pretend to be the historic Hitachi Magic Wand, but are not.

Be very cautious if buying from eBay, Amazon, AliExpress, DHGate, and various adult shops. Most, if not all Magic Wand massagers available are fake.

For further information, we recommend reading our article How not to buy a fake Hitachi Magic Wand.

If in doubt, feel free to contact us for advice.

Does the Magic Wand include safety features?

Yes, and it's the only massager on the market that does! The massager is quite helpful and clever. If operating the massager continuously for longer than 20 minutes, the massager will automatically turn off. It's able to be turned back on straight away if needed. This safety feature prevents the massager from accidently being left on. It also assists in prolonging the life of the motor, and preventing it from getting hot from continuous lengthy use.

What's the noise level of the massager?

The Magic Wand operates with a quiet hum, a similar operating sound level to an electric razor when on the high vibration speed setting. Compared to other wand massagers on the market, it is quiet.

How does the Magic Wand perform as a true therapeutic massager?

Through stringent testing and quality control, the FDA in America has certified the Hitachi Magic Wand Rechargeable as an approved therapeutic medical massage device.

The clever designers at Hitachi have perfected the vibration speeds to not only offer low to high settings you'll actually enjoy using, but also designed the vibrations at the correct specified hertz (Hz) 'frequency' so they resonate deep, offering penetrating pain relief.

So if you're after the benefits of a heavenly massage, muscular pain relief, or mind blowing pleasure.... the Magic Wand offers it all!

Is the Magic Wand Rechargeable safe on the skin?

Yes it is. The Magic Wand Rechargeable's massage head is made from high quality body safe silicone. 

Apart from feeling silky smooth against the skin, it's hypo-allergenic, latex free, non-porous, and phthalates free.

We'll also mention that through stringent testing and quality control, the FDA in America has certified the Hitachi Magic Wand Rechargeable as an approved therapeutic medical massage device.