Frequently Asked Questions

We've compiled a fantastic wealth of information regarding the Hitachi Magic Wand Rechargeable HV-270 personal massager.

If you have any questions that we haven't answered, feel free to contact us.

What is the Hitachi Magic Wand?

The Hitachi Magic Wand is a mains powered personal massager first released in 1968 to the USA market. In 2012, Hitachi decided to rename and remove their branding from the Hitachi Magic Wand. The massager is now branded the "Magic Wand Original".

In 2015, Hitachi released a cordless version of the Magic Wand Original, naming it the Magic Wand Rechargeable.

Is this the famous, genuine Hitachi Magic Wand?

Yes it is. The Magic Wand Rechargeable is distributed by Vibratex, Inc and manufactured by Hitachi for the USA market. We import these massagers direct from the official USA distributor to Australia.

Why is there no "Hitachi" branding anymore?

Due to a re-marketing campaign by Hitachi in 2012, they decided to remove the Hitachi branding from their massagers.

Vibratex, Inc. Who are they?

Vibratex, Inc is a USA based private company, who are the sole distributors of the Magic Wand Original and Magic Wand Rechargeable massagers manufactured by Hitachi.

You will notice Vibratex, Inc written in the instruction manual as well as on the base of the massager.

Where is the Magic Wand Rechargeable made?

The Magic Wand Rechargeable is manufactured by Hitachi of Japan in their manufacturing plant in China.

Why don't we sell the corded version?

The Magic Wand Original (corded version) is only available to the USA market, operating on 110 volts. Unfortunately it is not compatible with Australian or New Zealand 240 volt power. Although a cumbersome power convertor can be used, it is not recommended by the manufacturer and distributor.

What is the plug-and-play function?

The Magic Wand Rechargeable features a very handy plug-and-play function. It allows you to operate the massager using mains power instead of the built in batteries.

Just plug the massager into a power point using the included power charger. It's a great feature if the batteries are running low, or you prefer to use it as a mains powered massager.

Does the massager include a warranty?

It sure does. A 12 month Australian and New Zealand warranty is included. For more information, please refer to our warranty information page.

How to avoid buying a fake Magic Wand?

As quoted by the distributor, imitation is the greatest compliment. Unfortunately, imitation can also be an obstacle for consumers who want the real thing – the original Magic Wand.

Not only are there look-alikes out there made by other brands – usually of inferior strength and quality – there are also counterfeit products that pretend to be the historic Hitachi Magic Wand, but are not.

Be cautious if buying from eBay, Amazon, AliExpress, DHGate, and various adult shops. Most, if not all Magic Wand massagers available are fake or wannabe's.

If in doubt, feel free to contact us for advice.

Does the Magic Wand include safety features?

Yes, and it's the only massager on the market that does! The massager is quite helpful and clever. If operating the massager continuously for longer than 20 minutes, the massager will automatically turn off. It's able to be turned back on straight away if needed. This safety feature prevents the massager from accidently being left on. It also assists in prolonging the life of the motor, and preventing it from getting hot from continuous lengthy use.

What's the noise level of the massager?

The Magic Wand operates with a quiet hum, a similar operating sound level to an electric razor when on the high vibration speed setting. Compared to other wand massagers on the market, it is quiet.