Hitachi Magic Wand Frequently Asked Questions
Looking to buy the genuine Hitachi Magic Wand? If so, you're in the right place and making a great decision. Find out more about this iconic product by reading our frequently asked questions.
It all started in 1968 when Hitachi released their first personal massager, the 'Hitachi Magic Wand' to the American market. It was (and still is) a two speed corded wand massager that operates on 110 volts. It's only available for sale in America and Canada.
In the 2000's, Hitachi collaborated with Vibratex Inc USA, appointing them as their sole distributor. Hitachi and Vibratex then went on to create a new lineup of more functional massagers, starting with the Magic Wand Rechargeable in 2015, then the Magic Wand Plus in 2019, and the latest Magic Wand Mini in 2022.
Read our article about how the Hitachi Magic Wand has progressed over the years to what it is today.
Although Magic Wand® is trade marked by Hitachi in Australia and around the world, unfortunately the term is used by many retailers as a general description for all brands of wand massagers. This makes it confusing for consumers wanting to buy a genuine 'Magic Wand®'.
There are four versions of the Hitachi Magic Wand, which are the:
Magic Wand Rechargeable HV-270 : Released 2015 - current. This is a four speed cordless massager that can also be operated on mains power when using the included power supply. When purchasing through HitachiMassager.com.au, a certified AU/NZ 100~240 volt power supply is included with the massager in lieu of the manufacturers USA power supply. Through stringent testing and certification commissioned by us, the massager and power supply have been certified for Australian and New Zealand sale and use in accordance with government electrical safety standards and regulations. The Magic Wand Rechargeable is sold by us in Australia and to New Zealand which we import from the USA.
Magic Wand Original HV-260 : Released 1968 - current. The Magic Wand that started it all! This is a two speed mains powered USA power plug corded massager that operates on 110 volts which we do not sell. Formerly sold as the 'Hitachi Magic Wand, HV-250' from 1968, in 2013 Hitachi decided to remove their name from the product, re-branding it the 'Magic Wand Original, HV-260'. This particular massager is only available for sale and use in America and Canada. It's not available to buy or use in Australia or New Zealand due to its power incompatibility. Click here to read the full history of the Magic Wand.
Magic Wand Plus HV-265 : released 2019 - current. This is a four speed corded mains powered massager with very similar features of the Magic Wand Original and design of the Magic Wand Rechargeable. When purchasing through HitachiMassager.com.au, a certified AU/NZ 100~240 volt power supply is included with the massager in lieu of the manufacturers USA power supply. The Magic Wand Plus is sold by us in Australia and to New Zealand which we import from the USA.
Magic Wand Mini HV-135: released 2022 - current. Authentic, compact, cordless, rechargeable version of the famous Magic Wand® Original (Hitachi Magic Wand), with similar, compact styling of the Magic Wand Rechargeable and Magic Wand Plus. It features three speeds of vibration from its massage head, and supplies 2.5 hours of use on one charge. The Magic Wand Mini is sold by us as a USA import direct to customer.
Photo credit: Vibratex, Inc / MagicWandOriginal.com.
Important: If a personal massager or vibrator is marketed as a 'Magic Wand' by another retailer and is not identical looking to the above pictured Hitachi massagers, it's not a genuine Magic Wand®.
If it does look like the above pictured authentic Magic Wands, and the price is to good to be true, then it's possibly fake.
Simple!
Yes you can. The Magic Wand Rechargeable, Magic Wand Plus and Magic Wand Mini are compatible with Australian and New Zealand power, and can be purchased here. When purchased through us, the Magic Wand Rechargeable and Magic Wand Plus include a 100~240 volt AU/NZ power supply in lieu of the manufacturers USA power supply. Because these massagers are imported from the USA into Australia through official channels and sold by us, both the massager and included AU/NZ power supply have been tested and certified to comply with Australian and New Zealand electrical safety regulations. The Magic Wand Mini is a USA import direct to customer, and includes a USA plug charger only. A USA to AU/NZ plug travel adapter is required for use.
The Magic Wand Original (corded massager) can't be sold or used in Australia, as it operates on 110 volts which isn't compatible with Australian or New Zealand power. Hitachi also restrict the sale of the Magic Wand Original to the USA and Canada only.
No. Only the Hitachi range of personal massagers distributed by Vibratex are Magic Wands.
'Magic Wand' is a registered trade mark of Hitachi in Australia, USA, Canada and other countries, and refers to their Magic Wand Original, Magic Wand Rechargeable, Magic Wand Plus, and Magic Wand Mini range of Hitachi massagers.
Certain retailers selling non Hitachi brand personal massagers and vibrators unlawfully use the term Magic Wand to name and describe their products. This is false and misleading advertising and trade mark infringement.
Unlike cheaper, or over priced 'all show - no go' sex toy wand massagers on the market that are disappointing to use or fail prematurely, all genuine Magic Wand massagers are designed to last for many years of enjoyment. They feature high-quality rechargeable batteries (on the cordless models) and high quality components, as well as long lasting, quality built, high output motors.
The Magic Wand range of massagers are the only personal wand massagers on the market with high enough quality and function, that they have passed stringent testing carried out by the FDA in America, where they have been certified as a class 1 medical massage device. Now that's telling you something!
The good news is that you can bring your Hitachi Magic Wand Rechargeable and Hitachi Magic Wand Mini with you when flying. Have an awesome holiday, as you're permitted to pack your Magic Wand in hand luggage as well as checked-in baggage on all Australian domestic flights. For more detailed info, read our article on travelling with your Hitachi Magic Wand.
They sure are! The Magic Wand Rechargeable, Magic Wand Plus and Magic Wand Mini are manufactured by Hitachi and distributed by Vibratex, Inc USA.
We're Australia's import retailer of the Hitachi / Vibratex Magic Wand Rechargeable, Magic Wand Plus and Magic Wand Mini. Our genuine locally held stock comes direct from the official USA distributor in California. We make it possible for the Hitachi Magic Wand range of massagers to be available to buyers in Australia and New Zealand.
Due to a re-marketing campaign by Hitachi in 2012, they decided to remove the Hitachi branding from their massagers and packaging. The Magic Wand range of massagers are still manufactured by Hitachi, but no longer have the Hitachi branding, only the Vibratex distributor branding.
Vibratex, Inc is a USA based private company who are the sole distributor of the Magic Wand Original, Magic Wand Rechargeable, Magic Wand Plus, and Magic Wand Mini range of massagers manufactured by Hitachi.
You will notice Vibratex, Inc written in the instruction manual as well as on the base of each massager.
They're designed and manufactured by Hitachi of Japan in their quality controlled manufacturing facility in China.
The Magic Wand Original HV-260 is only available for sale and use in the USA and Canada. Being a 110 volt mains powered massager, it is not compatible with Australian or New Zealand voltage and power outlets. Although a cumbersome power convertor can be used, it is not recommended by the manufacturer and distributor.
The Magic Wand Rechargeable features a very handy plug-and-play function. It allows you to operate the massager as a cordless unit, or plugged in using mains power when using the included power supply. It's a great feature if the batteries have run flat and you want to use the massager straight away.
Have the best of both worlds, as no other massager does this.
A 12 month Australian and New Zealand warranty is included. For more information, please refer to our warranty information page.
As quoted by the distributor, imitation is the greatest compliment. Unfortunately, imitation can also be an obstacle for consumers who want the real thing.
Because we're Australia's import retailer of genuine Magic Wand massagers direct from the official USA distributor, buying from anywhere else, you risk buying a fake or non AU/NZ compliant product.
Not only are there look-a likes out there made by other brands – usually of inferior strength and quality – there are also counterfeit products that pretend to be Hitachi Magic Wands, but are not.
Be very cautious if buying from eBay, Amazon, AliExpress, DHGate, and various adult shops. Many of the Magic Wand massagers available there are fake.
For further information, we recommend reading our article How to avoid buying a fake Hitachi Magic Wand.
If in doubt, feel free to contact us for advice.
Yes, they're the only massagers on the market that do! The Magic Wand range of massagers are quite helpful and clever. If operating the massager continuously for longer than 20 minutes, the massager will automatically turn off. It's able to be turned back on straight away if needed. This safety feature prevents the massager from accidentally being left on. It also assists in prolonging the life of the motor, and preventing it from getting too hot from continuous lengthy use.
Magic Wands operate with a quiet hum, with a similar operating sound level to an electric razor when on the high vibration speed setting. Compared to other wand massagers on the market, they are quiet.
Through stringent testing and quality control, the FDA (Food and Drug Administration) of America has certified the Magic Wand Rechargeable, Magic Wand Plus, Magic Wand Mini, and Magic Wand Original as approved therapeutic medical massage devices.
The clever designers at Hitachi have perfected the vibration speeds to not only offer low to high settings you'll actually enjoy using, but also designed the vibrations at the correct specified hertz (Hz) 'frequency' so they resonate deep, offering enjoyable pleasure and penetrating pain relief.
So if you're after the benefits of a heavenly massage, muscular pain relief, or mind blowing pleasure.... the Magic Wand range of massagers offer it all!
Yes they are. Their vibrating massage heads are made from high quality body safe silicone.
Apart from feeling silky smooth against the skin, they're also hypo-allergenic, latex free, non-porous, and phthalates free.
For intimate pleasure, only use a water based personal lubricant. Never use a silicone based lubricant as it may damage the finish of the massage head and buttons.
For a relaxing massage, a sensitive skin moisturizing lotion is ideal. The use of butters, oils and certain lotions may damage the finish of the product.
Yes it has. Hitachi and its distributor Vibratex updated the packaging design and logo in the first quarter of 2019 and again in the first quarter of 2022.
As such, there will be a period of transition of our stock where the package design and logo on your ordered items may differ slightly to that pictured on our website and product pages.
Other retailers may still show the older packaging design and product logo in their product pictures. This is due to them selling previous version old stock. Our stock is fresh and brand new direct from the manufacturer and distributor.
Model: HV-270.
Type: Cordless, rechargeable + mains powered massager.
Manufacturer: Hitachi.
Distributed by: Vibratex, Inc, USA.
Plug-and-play feature: Yes. Use cordless or corded using mains power.
Massage head: Body safe silicone. Hypo-allergenic, latex free, non-porous, phthalates free.
Useage time: 3 hours on a full charge.
Power source: Built-in rechargeable lithium-ion batteries (7.2V/2250mAh/16.2Wh) or mains power using included power supply.
Power supply: Included. Certified 100~240v AU/NZ power supply.
*Original USA power supply has been substituted with above AU/NZ power supply.
Vibration speeds: Four speeds: 2700 / 3800 / 5400 / 6300 vibrations per minute.
Vibration patterns: Five. Constant, tease, wave, pulse, cha-cha.
Dimensions: Length 33.5 cm. Head diameter: 19.5 cm. Head height: 6 cm.
Charger cord length: 1.8 metres.
Weight of massager: 0.595 grams.
Warranty: 12 months AU, NZ.
Model: HV-265.
Type: Mains powered massager.
Manufacturer: Hitachi.
Distributed by: Vibratex, Inc, USA.
Massage head: Body safe silicone. Hypo-allergenic, latex free, non-porous, phthalates free.
Power source: Removeable power supply.
Power supply: Included. Certified 100~240v AU/NZ power supply.
Power supply cord length: 1.8 metres.
*Original USA power plug supply has been substituted with above AU/NZ power supply.
Vibration speeds: Four speeds: 2700 / 3800 / 5400 / 6300 vibrations per minute.
Dimensions: Length 33 cm. Head diameter: 19.5 cm. Head height: 6 cm.
Weight of massager: 0.483 grams.
Warranty: 12 months AU, NZ.
Model: HV-135.
Type: Cordless, rechargeable massager.
Manufacturer: Hitachi.
Distributed by: Vibratex, Inc, USA.
Massage head: Body safe silicone. Hypo-allergenic, latex free, non-porous, phthalates free.
Useage time: 2.5 hours on a full charge.
Power source: Built-in rechargeable lithium-ion batteries.
Power supply: Included. Certified 100~240v USA plug power supply.
Power supply cord length: 1.8 metres.
Vibration speeds: Three speeds: 3500 / 5000 / 6000 vibrations per minute.
Dimensions: Length 24.5 cm. Head diameter: 14 cm. Head height: 4.5 cm.
Weight of massager: 0.277 grams.
Warranty: 12 months AU, NZ.
Availability: USA and Canada only.
Model: HV-260.
Type: Corded mains powered massager.
Manufacturer: Hitachi.
Distributed by: Vibratex, Inc, USA.
Power source: 110 – 120 volts.
Vibration speeds: low 5,000 and high 6,000 vibrations per minute.
Weight: 0.544 grams.
Dimensions: 30.48 cm (length), 5.715cm (head diameter).
Cord length: 182.88 cm.
Plug type: US polarized.
Warranty: 12 months USA, Canada.