Hitachi Magic Wand Warranty Information

We are the authorised dealer in Australia and New Zealand of the genuine Magic Wand range of personal massagers. Magic Wand massagers purchased through us carry a 12 month Australian and New Zealand warranty.

Please be aware that purchasing elsewhere through unauthorised dealers such as online marketplaces, there is no guarantee that sellers on these platforms carry genuine, new products obtained from the official distributor. Therefore they are unable to honor the manufacturers warranty for Magic Wands when purchased through these outlets. If purchasing from an overseas retailer, an Australian and New Zealand warranty will not be included.

Because our products are distributed in Australia and New Zealand by us, all warranty claims are settled locally. Your 12 month warranty begins at the time your order is shipped. Our warranty covers defects that may occur to your Magic Wand due to faulty manufacturing. Our warranty does not cover damage or faults that occur due to improper use, or cosmetic wear and tear.

If your Magic Wand is found to have a manufacturers defect within 12 months of the purchase shipping date, we will repair or replace your product.

Massager attachments warranty.
These items are aftermarket accessories and include a generous 30 day Australian and New Zealand replacement warranty (starting at the time of the purchase shipping date) against manufacturing defects.

Warranty claim procedures.

1. Please complete our online warranty form.

2. After we have evaluated your warranty form and responded to your request, if instructed by us, please post your faulty item/s to the supplied address using our pre-paid shipping label that will be emailed to you. Include a printed copy of your purchase receipt stating 'warranty return', so we can identify the returned items.

*Your purchase receipt is available with your order confirmation email, or you can get us to email you one.

*Returns must be shipped to us within the warranty period.

3. After we have received your returned items, they will be inspected, repaired or replaced, and shipped back to you at our cost.

Please note:
Products found to be non-faulty or faulty due to incorrect use or tampering are returned to the customer at their expense, which includes the cost of the initial supplied return post.

Questions.
If you have any questions regarding our warranty, please contact us.