Delivery Information
We ship Australia wide and to New Zealand using Australia Post and New Zealand Post.
Get same day express shipping! Order before 2.00pm AEDT M-F (excl public holidays).
Discretion and Protection
For peace of mind, all orders are securely packed in strong cardboard cartons, bubble wrap, within plain tamper proof outer plastic satchels. Online parcel tracking and signature on delivery is included.
Once orders are dispatched, they ship through Australia Posts Bundall 4217 sorting centre.
There is no mention of contents nor hitachimassager.com.au on parcels. Only you will know what's inside!
Within Australia
Free Delivery
Receive free standard delivery when you purchase a Magic Wand Rechargeable, Magic Wand Plus, or Magic Wand Mini. Please allow 2-3 business days for dispatch with delivery by Parcel Post Courier (Australia Post). Estimated delivery is 2-5 business days after dispatch for Australian metropolitan areas. Western Australia, rural and isolated areas may take longer.
Standard Delivery - AUD $9.95.
Orders placed before 2.00pm AEDT usually ship the same business day they are placed, but may take 1 business day for dispatch with delivery by Parcel Post Courier (Australia Post). Estimated delivery is 2-5 business days after dispatch for Australian metropolitan areas. Western Australia, rural and isolated areas may take longer.
Express Delivery - AUD $15.95.
Orders with express delivery are dispatched the same business day they are placed (if placed before 2.00pm AEDT). A business day is classed as not a Saturday, Sunday, or public holiday.
Delivery is by Express Parcel Post (Australia Post). Estimated delivery after dispatch is 1-2 business days if your delivery location is within the Express Parcel Post Network. Areas outside the Express Network are delivered by the fastest possible means. Express Parcel Post Network postcodes can be viewed here: express network.
New Zealand Delivery
Orders are not subject to New Zealand import duties and GST unless it has a calculated value of NZD $1000.00 or more.
EMS Express Air Parcel Post
AUD $34.95. Estimated delivery time is 5-8 business days. Orders are securely packed within a tough plain brown carton for security, privacy and discretion. The delivery fee includes a parcel tracking number which is emailed to you, and signature on delivery.
Standard Air Parcel Post
AUD $24.95. Estimated delivery time is 8-12 business days. Orders are securely packed within a tough plain brown carton for security, privacy and discretion. The delivery fee includes a parcel tracking number which is emailed to you, and signature on delivery.
Orders placed on a weekend, public holiday, or after 2.00pm AEDT on a weekday are dispatched the next business day.
Your order will be shipped by Australia Post and delivered by New Zealand Post. You may also use the NZ Post website for parcel tracking in conjunction with Australia Post tracking at https://www.nzpost.co.nz/tools/tracking.
Tips On Streamlining Your Delivery
Deliveries are made during weekday business hours, and Saturdays in certain areas.
To get your delivery quicker and to avoid porch pirates, have your order delivered to a:
- Work address,
- Post Office Box,
- Free 24/7 Australia Post Parcel Locker,
- Free Australia Post Parcel Collect.
If using a work address, always include the:
- Company name,
- Level,
- Suite, shop number or unit number.
This makes it easier for the delivery driver to find you.
Correct address
Please ensure your delivery address is correct when completing our secure checkout. If you've discovered it is not correct after completing your purchase, please contact us asap to have it corrected. Alternatively you can have your parcel redirected by logging into the Australia Post website.
Liability
Once a parcel is in possession of our freight carriers (Australia Post and New Zealand Post), HitachiMassager.com.au is not liable, nor compensates for any delayed deliveries that may occur that are beyond our control.
If you have supplied an incorrect or incomplete delivery address for your order, HitachiMassager.com.au is not liable for delayed, lost or incorrectly delivered parcels. If your parcel is returned to us because of an incorrect or incomplete delivery address (return to sender), re-delivery to a correct or alternate address is at the customers expense.
For any reason, if a shipment has been fulfilled for an order, original shipping charges incurred to us or to the customer are non-refundable.
ATL (authority to leave). When you give authority to leave, you’re allowing Australia Post and/or New Zealand Post and their delivery contractors to leave your parcel unattended at the delivery address without a signature. If you opt for authority to leave your parcel unattended, HitachiMassager.com.au will not be responsible for any damaged, lost or stolen packages once delivered.
Redirection. If after a parcel has left our premises and is in possession of our freight carriers (Australia Post and New Zealand Post), if a delivery redirection to a new address and/or cancellation of signature on delivery has been made by the customer to Australia Post or New Zealand Post, HitachiMassager.com.au will not be responsible for any damaged, lost, stolen, or incorrectly delivered packages.
Questions
If you have any questions regarding delivery or the delivery of a particular order, feel free to contact us.