Delivery Information

We supply eco shipping with all orders.
Find out more on how we're reducing waste while helping the environment at our eco shipping page.

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Free delivery Australia wide on orders over $100.00.

Buy your Hitachi Magic Wand Massager from us and get free Australia wide delivery.

Discretion and Protection.
For your peace of mind, all orders are securely packed in strong cardboard cartons, bubble wrap, within plain tamper proof outer plastic satchels. Online parcel tracking, insurance and signature on delivery is included.

There is no mention of contents nor hitachimassager.com.au. Only you will ever know what's inside!

Discreet plain parcel shipping. Our discreet shipper details.

Regular Delivery - FREE. $AUD9.95 for orders under $100.00.
Orders dispatch within 1-2 business days, with delivery by Parcel Post Courier (Australia Post). A signature on delivery is required.
Online parcel tracking (emailed to you) and insurance is also included.
Delivery time is usually 2-5 business days depending on your location within Australia, once orders leave our premises. Rural and isolated areas may take longer.

Express Delivery - $AUD10.95. $AUD14.95 for orders under $100.00.
Orders with express delivery are dispatched the same business day they are placed (if placed before 2pm AEST). A business day is classed as not a Saturday, Sunday, or public holiday.
Delivery is by Express Parcel Post courier (Australia Post), with a signature on delivery required.
Online parcel tracking (emailed to you) and insurance is also included.
Delivery time is next business day within the Express Parcel Post Network. Orders ship from Australia Posts Bundall 4217 sorting centre. Areas outside the Express Network are delivered by the fastest possible means. Express Parcel Post Network postcodes can be viewed here: express network.

*Due to the current COVID-19 situation, deliveries may face slight delays by Australia Post. Express Post is currently not a guaranteed next business day service, with Australia Post temporarily suspending compensation for delivery delays. HitachiMassager.com.au is not liable nor offers compensation for Australia Post delivery delays.

Australia Post corona virus updates can be found here.

*If no one is able to accept delivery,
your order will be transferred to your nearest Australia Post outlet for signature on pick up at your convenience. The Parcel Post courier will card your mailbox notifying you of this. Online parcel tracking will also notify you of this.

New Zealand Delivery: from $AUD36.95.

Your order is not subject to New Zealand import duties and GST unless it has a calculated value of $NZD1000.00 or more.

EMS express air freight delivery to New Zealand starts at $AUD36.95, with an estimated delivery time of 3-5 business days. Orders are securely packed within a tough plain brown carton for security, privacy and discretion. The delivery fee includes a parcel tracking number which is emailed to you, insurance and signature on delivery. The shipping rate may increase depending on the quantity of items purchased.

Orders placed on a weekend, public holiday, or after 2.00pm (Brisbane time) on a weekday are dispatched the next business day.

Once you've placed your order, we will prepare your products for dispatch by Australia Posts EMS express air freight service.

To keep you informed, we'll also notify you by email soon after your order has been shipped, providing you with your tracking number and a link to the Australia Post parcel tracking website.

Your order will be delivered by New Zealand Post. You may also use their website for parcel tracking.

Tips On Streamlining Your Delivery.
Deliveries are usually made during weekday business hours, and require a name and signature at time of delivery. If no one is available to accept deliveries, your mailbox will be carded and your parcel forwarded to your local post office for collection at your convenience.

To avoid a missed delivery:
consider having your order delivered to a work address, post office box, a free 24/7 auspost locker, post office parcel collect service or care of your local post office.

If using a work address:
always include the company name, level and/or unit number (this makes it easier for the courier to find you).

Free Australia Post 24/7 Parcel Locker and Parcel Collect information:
Australia Post offers parcel lockers and their parcel collect service. These free services include either a 24/7 Parcel Locker or their Parcel Collect service from any Post Office. They're convenient and ideal if you're unable to receive parcel deliveries at home or work.

For more information on obtaining a free 24/7 Parcel Locker or using the free Parcel Collect service, please visit:
https://auspost.com.au/mypost

Australia Post offers parcel lockers and their parcel collect service.

Questions.
If you have any questions regarding delivery or the delivery of a particular order, feel free to contact us.

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