Hitachi Magic Wand Warranty Information

The Magic Wand Rechargeable includes a 12 month Australian and New Zealand replacement warranty.

12 month product warranty logo

Because our products are distributed in Australia and New Zealand by us, all warranty claims are settled locally. Your 12 month warranty begins at the time that your order is shipped. Our warranty covers defects that may occur to your massager due to faulty manufacturing. Our warranty does not cover damage or faults that occur due to improper use, or cosmetic wear and tear.

If an item is found to have a manufacturers defect within 12 months of the purchase shipping date, we will replace your product with a new one at our cost.

Massager attachments warranty.
These items are aftermarket accessories and include a generous 30 day Australian and New Zealand replacement warranty (starting at the time of the purchase shipping date) against manufacturing defects.

Warranty claim procedures.

1. Contact us explaining the problem. Please supply your name, email address, order number, and a description of the fault. Include pictures if possible.

2. After we have evaluated and responded to your request, if required and instructed by us, please securely pack your faulty item to under 1kg with a printed copy of your purchase receipt stating 'warranty return'. Your purchase receipt is available with your order confirmation email, or you can get us to email you one.

3. We will email you a prepaid return postage label. Print and securely adhere the label to your parcel, and lodge it over the counter at any Australia Post outlet.

4. After we have received your product, inspected it, and it's deemed to have a manufacturing fault, we will ship you a brand new replacement product at our cost.

Please note:
Products found to be non-faulty or faulty due to incorrect use will be held by us for 30 days, then disposed of. Customers are required to pay us for return packaging and shipping of their item back to them.

Questions.
If you have any questions regarding our warranty, please contact us.

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